From a slow leak behind the drywall to a full basement flood, Pulaski property owners call Aqua Guard Water Damage because we show up with the right gear the first time — no guesswork, no upsells at the door.
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Our Pulaski technicians hold IICRC water restoration certifications and carry that training into every job, from a Category 1 clean-water leak to a Category 3 sewage backup. We're not a call center routing you to a random subcontractor; we're the crew that shows up.
We answer our own phones around the clock in Pulaski, which means the person who books your appointment already knows our schedule, our crew availability, and how fast we can realistically get a truck to your address.
We also carry direct experience working alongside insurance adjusters, so the documentation we generate on day one is already formatted the way most carriers expect to see it.
Ceiling stains near a bathroom or kitchen almost always trace back to a plumbing failure rather than a roof leak, which means the source is often closer and easier to fix than homeowners assume.
A persistent musty smell in a basement or bathroom usually means microbial growth has already started somewhere you can't see, often inside wall cavities or under flooring. Air fresheners will mask it temporarily but won't touch the actual source.
Carpet that stays damp or squishy days after you last noticed water is holding moisture against the subfloor, which is exactly the condition that lets mold take hold underneath.
A running-water sound when every fixture in the house is off is a strong sign of a hidden leak feeding your rising bill.
Bubbling near a window or exterior wall frequently points to a flashing or seal failure letting water into the wall cavity a little at a time.
Dark spotting in grout lines or around window frames is often the first visible sign of a moisture problem that's been developing for weeks.
Our Burst Pipe Cleanup process covers every stage of a water loss, from the first extraction pass to the final coat of paint, so you're never left coordinating separate contractors mid-project.
Standing water gets removed with commercial extraction equipment first, then we run moisture readings across every affected surface so the drying plan targets what's actually still wet, not what looks dry on the surface.
Drying logs track humidity, surface moisture, and airflow at every checkpoint, so you get documented proof the structure is dry before we close out the job — useful for your insurance claim too.
Our sewage cleanup protocol follows IICRC S500 contamination standards, isolating the affected area, removing unsalvageable materials, and disinfecting every surface that had contact with blackwater.
Because mold can establish in as little as 48 hours, our drying timeline is built around beating that window rather than treating mold prevention as an afterthought.
Once the structure tests dry, our reconstruction team handles drywall, insulation, flooring, and trim so you're not managing a second contractor after the restoration crew leaves.
Furniture, documents, and electronics affected by water intrusion get assessed on-site, with salvageable items cleaned and stored while unsalvageable items are documented for your claim.
A real person answers, gathers the details of your water loss, and routes the closest available crew immediately.
We document the loss with photos and moisture readings before touching anything, which also protects your insurance claim.
We set drying equipment based on the specific moisture readings taken during assessment, not a generic placement pattern.
We re-test every affected area before calling a job complete, then coordinate repairs so you're not left with an open punch list.
We operate under proper licensing and insurance in every market we serve, with documentation available on request.
Trucks are staged regionally so a crew can typically reach you well before a national chain's call center even finishes your intake form.
We'd rather explain the cost clearly upfront than have that conversation after the job is already underway.
If a drying target isn't met on the first pass, we extend equipment placement at no extra charge until moisture readings confirm the structure is dry.
We'd rather run drying equipment an extra day at our own cost than close out a job with a moisture reading we're not confident in.
That same standard applies whether it's a single flooded bathroom or a full commercial loss — the sign-off criteria don't change based on job size.
Call +1-844-234-5373Whether your address falls in 24301 or one of the neighboring zip codes we cover, the same crew and the same response standard applies.
We track call volume by zip code across Pulaski to keep crew staffing matched to where emergencies actually happen most often.
"I called in a panic at 11pm and someone actually picked up. The tech here in Pulaski had air movers set up before midnight and explained exactly what they were doing and why."
James R., Pulaski"What impressed me most was the daily moisture log — I could actually see the numbers improving instead of just being told to trust the process."
Denise M., Pulaski"The sewage backup in our laundry room was handled with full PPE and proper disposal of the ruined flooring. I appreciated that they explained the Category 3 contamination process before starting."
Marcus T., Pulaski"The reconstruction crew matched our original flooring almost perfectly after the water damage repair — you'd never know there was a leak."
Priya S., Pulaski"We had a slow leak we didn't notice for weeks and the crew found moisture in places we never would have checked using thermal imaging."
Carlos V., Pulaski"Coordinating a commercial job around our operating hours could have been a nightmare, but their crew worked around our schedule without us having to ask twice."
Angela F., Pulaski"A cracked supply line under the kitchen sink went unnoticed for days and by the time we called, the subfloor was saturated. The crew pulled the damaged material and had drying equipment running within the hour."
Tyrone B., Pulaski"Storm runoff got into our crawl space and the smell alone told us something was wrong. The crew found the vapor barrier had failed and fixed the actual cause, not just the symptom."
Wendy K., Pulaski
